Jira Service Management
Rethinking ITSM: A smarter service desk for all your teams
What you get: Personal consulting and support, all the way
We support you with everything in JSM – from strategy to support. Whether you’re planning your next move, choosing the right license, looking for tailored consulting or need reliable operations and support: We’re here to help you unlock the full potential.
Basics & Licensing Strategy
The foundation for your project’s success: We’ll work with you to find the right solution and develop a clear strategy – enabling you to make the most of JSM.
More about Atlassian licensingConsulting & Implementation
Our experienced consultants are with you every step of the way – from strategy to setup. We support you in every phase of your project: from strategic planning and optimal configuration to seamless integration into your existing tool landscape.
All consulting servicesKnowledge & Training
Gain the knowledge that will move you forward. Our expert training team provides on-demand learning and certification programmes to help your team master Jira Service Management with confidence.
Contact UsOperations & Support
You can count on us: Our support team is here to help with any tool-related issues or IT incidents – so everything runs smoothly and your business stays productive.
Contact Us
Customer Success Story - The University of Vienna and Seibert Solutions
Transforming IT at Austria’s largest university – through strategic consulting, joint innovation, and continuous improvement with Atlassian at the center.
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Customers who trust us
Our Solutions
Learning & Onboarding: Integrated into Everyday Work
Learning & Onboarding: Integrated into Everyday Work
Onboarding takes too long and training knowledge doesn’t stick? We bring learning into the flow of work – digital, scalable, and tailored to your needs. It shortens ramp-up times, supports ongoing development, and secures valuable know-how.
Service & Assets: Service processes with structure
Service & Assets: Service processes with structure
Tired of slow IT support and confusing responsibilities? We streamline your service processes with structured request management, automation, and self-service portals – so your teams can focus on what really matters.
DevOps & Automation: Build faster, deliver safer
DevOps & Automation: Build faster, deliver safer
Manual steps and siloed teams slowing you down? Our DevOps approach streamlines your entire delivery pipeline – with built-in automation, security, quality, and monitoring from start to finish.
Smarter support starts with Jira Service Management
Jira Service Management gives you full visibility into queues, requests, and tickets – and helps you manage them efficiently. Benefit from an ITSM help desk with self-service, automation, SLAs, reporting, and more!
Real-time visibility into all requests
With Jira Service Management, your business and development teams always have an eye on incoming service requests – and can collaborate on solutions efficiently.
Transparent tracking
Service agents and customers can check the status of their requests at any time. Thanks to integrations with tools like Jira and Bitbucket, all updates and information are centrally accessible.
Custom SLA configuration
Set up the service level agreements your customers have booked and prioritize incoming requests based on service times, SLA level, or severity.
Detailed performance reports
Automated reports and real-time dashboards give you a clear overview of open and resolved requests, as well as key KPIs like response and resolution times.
Linking dev and ops
Complete audit trails for all changes help you stay in control of risk and quality. Connecting to Bitbucket Pipelines accelerates development and resolution processes.
Integrations & extensions
With over 1,000 apps from the Atlassian Marketplace and seamless integration of other Atlassian tools, you can easily tailor both the user interface and workflows in JSM.
More clarity. More speed. More service.
From service requests to project kick-offs – Jira Service Management brings structure to every kind of workflow. Automated processes, clear responsibilities, and full transparency help your teams get things done faster and achieve goals with confidence.
Thinking about Atlassian licenses?
Atlassian Cloud: a future-proof foundation
Use modern tools like Jira Service Management and Confluence as scalable SaaS solutions. You benefit from automatic updates with new features, high security standards, and less administrative effort.
To the Atlassian Cloud Whitepapers -
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8 Steps to the right service management tool
Your guide to the perfect service tool
8 Steps to the right service management tool
Your guide to the perfect service tool
Any Questions about Jira Service Managment?
