The University of Vienna and Seibert Solutions
How strategic IT consulting, joint projects, and continuous development with Atlassian at the center are transforming IT at Austria’s largest university.
”A long-term partnership that goes beyond consulting”
Overview
The University Vienna
The University of Vienna isn’t just about teaching and research – it’s a key driver of digital transformation in public administration. Seibert Solutions has been a proud partner since 2016.
- Industry: Education
- Headquarter: Vienna, Austria
- Employees: about 10,000
- Students: about 90,000
Products in use:
- Jira
- JSM
A strong Atlassian partner
for universities and the public sector
With over 90,000 students and 10,000 staff members, the University of Vienna requires intelligent, scalable IT structures. What began with license consulting in 2016 has evolved into a strategic partnership at eye level. Together, we drive IT transformation using a strong Atlassian stack: Jira, Confluence, JSM, Bitbucket, Agile Hive, and more.
“We especially appreciate the willingness and ability to listen to us and develop customized solutions together.”
Sophie Riegler | Product Owner
Central IT Services, University of Vienna
Joint results we’re proud of
We ensure that the Central IT Services team can fully focus on its users. Our team handles the full scope of training, technical implementation, and scalability for the Atlassian stack. This hands-on support keeps service quality consistently high and accelerates continuous development.
Operations
Operations scale successfully without compromising quality.
Team organization
More than 125 teams now work with Jira Service Management.
Training
Different training concepts have been firmly established (Train-the-Trainer, Seibert Academy videos).
Shared values – the foundation of our collaboration
Who are we, really? Link text text text. Learn more about our company values.
Openness
A shared understanding of quality and open communication.
Change
A desire to truly improve processes sustainably.
Our approach
At the University of Vienna, we’re not just an external service provider – we’re part of the team.
We…
- translate complex requirements into tailored system solutions
- advise strategically and think long-term
- bring experience from numerous university and government cases
Two of our consultants are fully integrated into the remote Scrum team and support the university week after week with operational and strategic topics.
What remote Scrum looks like in practice
Participation in sprint plannings, weekly reviews, and retrospectives.
We join sprint plannings, reviews, and retrospectives – digital, but fully engaged. That way, we stay on top of things and help shape outcomes directly.
Direct integration into Jira boards & Confluence wikis.
You have questions about Jira or workflows? We’re there – hands-on and flexible.
Ad-hoc support for Jira or workflow questions.
We share our know-how and learn from you at the same time. The exchange goes both ways – continuously and with real-world value.
Continuous knowledge transfer in both directions.
We work directly in your Jira boards and Confluence wikis. That makes us part of the team – not just silent observers.
“It helps to have a partner by your side who understands our world and helps us translate our needs into system language.”
Andreas Bunzl | Product Owner
Central IT Services, University of Vienna
The University of Vienna uses a combination of different Atlassian tools
“Seibert has deep expertise in Atlassian tools and a wealth of experience from projects with other customers. As our services have grown historically, we couldn’t maintain the required service level without Seibert Solutions’ support.”
Sophie Riegler | Product Owner
Central IT Services, University of Vienna
Projects that make an impact
Our collaboration with the University of Vienna has many facets – here are two highlights.
Enterprise Service Management and asset management in Jira Service Management
How the University of Vienna brought over 125 internal teams into digital service delivery with Jira Service Management.
Agile Hive for agile scaling in public administration
Portfolio visibility, sprint tracking, resource planning – how Agile Hive is being introduced into university IT.
Thanks to our partners at the Central IT Services of the University of Vienna
Sophie Riegler
Sophie Riegler
Product Owner, Central IT Services, University of Vienna
Andreas Bunzl
Andreas Bunzl
Product Owner, Central IT Services, University of Vienna
Sounds like the right partnership for you?
– then go ahead and book an initial consultation with us!
In the free initial consultation, we’ll talk about your current situation, challenges, and goals. In just 30 to 60 minutes, find out how we can support you.
You’ll get:
We look forward to your message
