Service & Assets
High-Quality Service Management
Service is an attitude – and Jira Service Management is the right technology for it. Increase efficiency and transparency in your organization through structured service processes with measurable SLAs. The solution reduces manual effort through automation and provides sound decision-making data via data-driven reporting – from IT services to asset management.Practical Use Cases
Every company is unique. We regularly implement these practical use cases in the area of service management.
Service Portal and Request Types
A central self-service portal with areas for IT, HR, and Facilities. Configurable request forms and a service catalog standardize processes.
IT Service Management (ITSM)
Structured ticket workflows for incidents and service requests. SLA-based assignment and control, along with knowledge base integration for self-service.
Incident & Problem Management
Fast incident recording with automatic priority logic. Linking incidents with problems and change tickets supports root cause analysis.
SLA & Escalation Management
SLA rules by priority and request type with automatic measurement. Time-based notifications and live dashboards ensure SLA compliance transparency.
Change & Release Management
Approval workflows for different change types. A change calendar and risk assessment support approval management.
Automated Service Processes
Automatic ticket routing by category or team. Approval and release processes with defined escalation logic automate workflows.
Reporting, Dashboards & Audits
Real-time dashboards for ticket volume and team performance. Configurable reports and audit logging ensure traceability and compliance.
Customers Who Trust Us
Typical Challenges in Service Management
Missing
prioritization and strategic direction.
Processes are unclear,
standards are missing, processing times are long.
Lacking
transparency, coordination, and accountability.
You struggle with
resource conflicts and department overload.
Missing
KPIs and success metrics.
Manual and repetitive tasks
cost you time.
More clarity in just 30 minutes
– of course free
In the free Solution Discovery Call, we discuss your current situation, challenges, and goals. In just 30-60 minutes, we give you first insights into how future-proof project management can look for your team, based on real use cases, with clear next steps.
Receive:
Our 10 Solutions – your entry into the System of Work
We guide you on your path to modern, connected collaboration. Explore our hexagons and discover what will move you and your team forward.
Book your Solution Discovery Workshop at a fixed price now
In just four weeks, we develop a clear decision-making basis for implementing your solution:
Solution Discovery Workshop
Service & Assets
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